Our Quality Control System is aimed at ensuring quality translation services, which begins the moment you contact us and carries through until even after we have delivered your translation to you.
lNative Translators Only
We select our translators, who always translate into their mother tongue, based on their experience and special areas of expertise. All of our translators are native speakers in the target language. For highly technical content, we rely on subject-matter experts to ensure the correct use of industry terms. Our thorough selection process ensures we deliver a service that meets and exceeds our clients' expectations.
lOverall Project Management
A dedicated Project Manager assigned to your project stands by the process and answers any question you may have regarding your project. The quality assurance system consists of checking with the translator and communicating between the client and translator on any queries, comments or instructions.
lDouble-check Assurance
Once the translation has been completed and checked by the translator, it is checked by a second linguist. The translation memory is also updated. The quality assurance system consists of checking that everything has been translated; the client's instructions have been followed; the translation agrees with the original text; and corrections are made in consultation with the translator.
l100% Customer Satisfaction
If you are not completely satisfied with a completed translation, we will fix it free of charge until it meets your full satisfaction. If there are any issues or questions with one of our translations, we will work with you for no matter how long it takes to ensure you have the highest quality translations for your specific needs.
lImplementation is the Key
All Yan Translation personnel who manage, perform, and verify work that affects quality are responsible for implementing the company's quality system. Implementation of the quality system is assessed regularly by way of internal audits and management review.
Implementation of quality control system guarantees quality services, including meeting contractual requirements, understanding and meeting customer needs with emphasis on problem prevention.
